NDIS Rights: Decision-Making, Evidence & Choosing Supports

Right to be involved: how decisions should be made

Under the NDIS, you have the right to be involved in decisions about your supports and services. This means you should be asked what you want, what matters most to you, and what outcomes you’re aiming for. Your preferences and goals should guide which supports are chosen—not the other way around. If you need support to understand information or express your choices, you can ask for that too (for example, an advocate, support worker, interpreter, or plain-language explanations).

Decision-making should be based on evidence and real-world fit. Ask providers and plan managers to explain how their services relate to your goals, how progress will be measured, and what happens if something isn’t working. It’s okay to ask for options, compare costs, and request a trial or review. If you’re choosing between providers, My Care Finders can help you compare providers so you can make a confident choice that matches your needs, budget and preferences.

Key takeaway: “You’re the decision-maker.” Providers and plan managers should support you to choose, not decide for you.

If you use plan management, your plan manager can also help you manage your budget and approvals, but you still control your choices. For example, you can use MyMoney NDIS (www.planmanager.net.au) to understand financial information and keep track of support categories, while you decide which supports you want to purchase and how they should be delivered. Good decision-making includes clear communication, consent, and regular reviews—especially when your needs change.

If you ever feel left out of the process, you can speak up. Start by asking: “How will my views be used?” “What are my options?” and “When will we review progress?” If you’re still not satisfied, you can request assistance to make a complaint or seek advice on your rights. Your plan is yours—your supports should reflect your life, your goals, and your choices.