Support Coordination: Help Navigating Your NDIS Plan

Support Coordination, in plain language

Support Coordination is an NDIS support that helps you understand, connect with, and use the supports in your NDIS plan. A Support Coordinator works with you to improve how things run day-to-day, so you spend less time figuring things out and more time on your goals. They do not replace your providers, but they help you coordinate the people and services funded by the NDIS.

Support Coordination can be especially useful if you’re finding it hard to organise appointments, find the right providers, understand plan budgets, or manage multiple services. It may also help when you need support to build stronger links between informal supports (like family) and funded supports (like therapies or personal care).

Depending on your goals and circumstances, Support Coordination may include:

• Understanding your plan and what your funded supports are for
• Connecting you with providers and services that match your needs
• Helping you plan next steps and set up appointments and supports
• Supporting better communication between you, providers, and stakeholders where needed
• Building your capacity so you can manage more over time (where appropriate)

Key takeaway: Support Coordination is about making your plan easier to use, not doing everything for you.

When Support Coordination is working well, you’re more informed, services are better connected, and decisions feel clearer and less stressful.