NDIS Basics: Building Your Support Team (Who Does What)

Welcome: Your NDIS support “team” in plain language

Think of your NDIS support team as a group of people who help you reach your goals. You might work with support workers, therapists, registered providers, coordinators, and sometimes family or friends. The key is that everyone has a role, but you stay in charge of your choices. Your job is to tell your plan goals, preferences, and what’s working or not working.

Your team can include an NDIS provider (who delivers the support), and an NDIA contact or Support Coordinator (who helps you understand and set up supports). If you use plan management, MyMoney NDIS (www.planmanager.net.au) can help organise invoices and payments, so you don’t have to manage every admin step. If you’re using self-management, you’ll usually handle more of the paperwork and payments yourself.

Different roles don’t always mean different people. For example, one provider might support personal care and community access, while another delivers allied health. It’s okay to compare options. My Care Finders is a helpful starting point to compare providers, check what they offer, and find someone who matches your needs and communication style.

Key takeaway: Your support team should work around your goals—if it doesn’t feel right, you can ask questions, request changes, or choose a different provider.

In the next parts of this lesson, you’ll learn how to identify who does what, what to ask before you start supports, and how to keep your plan running smoothly—whether you’re working with a coordinator, using plan management through MyMoney NDIS, or managing supports yourself.